As someone who's worked at a data center, sometimes things happen. Sometimes, clients are screaming I'm offline, let me talk to someone and the answer is, There's no one to talk to, everyone is working on it.
As for an RFO (Reason for Outage) usually, they like to investigate, perhaps put mitigation in place before responding.
As this is a user forum for which we pay nothing, and may be a sponsored client, who is not paying (I don't know that, but do know that some companies, such as NYI, sponsor FreeBSD.org hosts, hosting for nothing), whoever is fixing it is probably working on placating paying clients first. Despite cries that they MUST give us an explanation, they really don't have to. The fact that they probably will when the dust settles is merely another nice thing they do for us.
As for saying it couldn't have been weather, my answer is "Huh?" A friend who works for a data center went through a big mess this weekend when they lost what was supposed to be redundant power, due to lightning striking some Con Ed equipment. And this is in my area, which was not hit badly by weather, generally speaking.
