USB HP Megatank 5101 scanner not identified...

[pathiaki]

Good day,

The printer works fine as a printer, copier, Wi-Fi enabled printer. However, when I try xsane, uiscan, or scanner detection from hplip, I get an error saying the scanner can't be found. I've gone through section 9.6.x and everything (I believe) is as it should be. If I use scanimage -L, everything 'looks' fine. I can find the unit at the USB address of 2.2 via usbconfig list and I can print to it. Any insight or information to help troubleshoot?

Thank you,

Paul

 

[tingo]

What does scanimage -L report when it finds the scanner? Sometimes, you need to tell the tools which sane driver to use.

 

[pathiaki]

scanimage -L
device `hpaio:/usb/Smart_Tank_5100_series?serial=TH53SBT2HJ' is a Hewlett-Packard Smart_Tank_5100_series all-in-one

usbconfig -d 2.2 dump_device_desc
ugen2.2: <Smart Tank 5100 series HP, Inc> at usbus2, cfg=0 md=HOST spd=HIGH (480Mbps) pwr=ON (2mA)

bLength = 0x0012
bDescriptorType = 0x0001
bcdUSB = 0x0200
bDeviceClass = 0x0000 <Probed by interface class>
bDeviceSubClass = 0x0000
bDeviceProtocol = 0x0000
bMaxPacketSize0 = 0x0040
idVendor = 0x03f0
idProduct = 0x5054
bcdDevice = 0x0100
iManufacturer = 0x0001 <HP>
iProduct = 0x0002 <Smart Tank 5100 series>
iSerialNumber = 0x0003 <TH53SBT2HJ>
bNumConfigurations = 0x0001