| Rank | Performance Graph | OS | Outage hh:mm:ss | Failed Req% | DNS | Connect | First byte | Total |
|---|---|---|---|---|---|---|---|---|
| 1 | Rackspace | Linux | 0:00:00 | 0.000 | 2.081 | 0.005 | 0.012 | 0.012 |
| 2 | Hyve Managed Hosting | Linux | 0:00:00 | 0.000 | 0.146 | 0.084 | 0.168 | 0.168 |
| 3 | ServerStack | Linux | 0:00:00 | 0.000 | 0.207 | 0.084 | 0.168 | 0.168 |
| 4 | EveryCity | SmartOS | 0:00:00 | 0.005 | 0.223 | 0.074 | 0.149 | 0.149 |
| 5 | Swishmail | FreeBSD | 0:00:00 | 0.005 | 0.210 | 0.084 | 0.167 | 0.167 |
| 6 | Pair Networks | Linux | 0:00:00 | 0.005 | 0.317 | 0.094 | 0.187 | 0.187 |
| 7 | www.dinahosting.com | Linux | 0:00:00 | 0.005 | 0.266 | 0.095 | 0.190 | 0.190 |
| 8 | GoDaddy.com Inc | Linux | 0:00:00 | 0.010 | 0.385 | 0.005 | 0.028 | 0.029 |
| 9 | New York Internet (NYI) | FreeBSD | 0:00:00 | 0.010 | 0.509 | 0.054 | 0.107 | 0.107 |
| 10 | Bigstep | Linux | 0:00:00 | 0.014 | 0.210 | 0.078 | 0.157 | 0.157 |
See full table
Rackspace had the most reliable hosting company site in October 2019, responding to all of Netcraft's requests with an average connection time of 4.79ms. This is the ninth time that Rackspace has appeared in the top 10 in 2019. Rackspace offers a range of managed dedicated and cloud hosting solutions from data centres in North and South America, Europe, Asia and Australasia.
Hyve Managed Hosting and ServerStack complete the top three, also responding to all of Netcraft's requests in October. Just as in September, the two providers' sites are separated by average connection time. Hyve's site had an average connection time of 83.87ms, and ServerStack's site average connection time was 83.99ms. Hyve Managed Hosting has appeared in the top 10 consecutively for the last seven months.
In eighth place, GoDaddy had the fastest average connection time of 4.56ms. GoDaddy provides a website builder tool that allows customers to build a web presence with simple tools.
Linux continues to be the predominantly used operating system, powering seven of the top ten sites. SmartOS appears with EveryCity and FreeBSD appears twice with Swishmail and New York Internet (NYI).
Netcraft measures and makes available the response times of around twenty leading hosting providers' sites. The performance measurements are made at fifteen minute intervals from separate points around the internet, and averages are calculated over the immediately preceding 24 hour period.
From a customer's point of view, the percentage of failed requests is more pertinent than outages on hosting companies' own sites, as this gives a pointer to reliability of routing, and this is why we choose to rank our table by fewest failed requests, rather than shortest periods of outage. In the event the number of failed requests are equal then sites are ranked by average connection times.
Information on the measurement process and current measurements is available.
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