Helpdesk Manager

[mbr661]

Hello Forum,

I need help organizing a growing number of trouble tickets from my users. I have now close to 50 users and their requests for help are overwhelming my inbox. We are still a small company with a very limited IT budget. I'm looking for an Opensource solution that I can run in FreeBSD that my users could use to create the tickets, and that would help me keep them organized.

I'm thinking about a web based solution I could host in our intranet (FreeBSD/Apache), but I'm open to any other suggestions.

Thanks!

 

[graudeejs]

trac is the first thing that comes to my mind. But I don't use it yet

 

[gilinko]

I would say that www/rt38 will suit you needs. It's very simple and runs of mod_perl/cgi under apache.

 

[joel@]

A few web based solutions comes to mind:

OTRS
Redmine
Mantis

We've been evaluating Redmine for similar purposes at work and I must say that I'm impressed. A few rough edges and some bugs here and there, but nothing spectacular. The 1.0 release should be available any day now.