| Rank | Performance Graph | OS | Outage hh:mm:ss | Failed Req% | DNS | Connect | First byte | Total |
|---|---|---|---|---|---|---|---|---|
| 1 | Bigstep | Linux | 0:00:00 | 0.000 | 0.239 | 0.078 | 0.156 | 0.156 |
| 2 | hostingplus.cl | Linux | 0:00:00 | 0.000 | 0.364 | 0.214 | 0.429 | 0.429 |
| 3 | www.choopa.com | Linux | 0:00:00 | 0.005 | 0.274 | 0.005 | 0.025 | 0.025 |
| 4 | Hyve Managed Hosting | Linux | 0:00:00 | 0.005 | 0.181 | 0.075 | 0.151 | 0.151 |
| 5 | ServerStack | Linux | 0:00:00 | 0.005 | 0.253 | 0.083 | 0.165 | 0.165 |
| 6 | www.flexential.com | Linux | 0:00:00 | 0.005 | 0.295 | 0.088 | 0.176 | 0.176 |
| 7 | krystal.uk | Linux | 0:00:00 | 0.005 | 0.255 | 0.090 | 0.179 | 0.179 |
| 8 | Pair Networks | Linux | 0:00:00 | 0.005 | 0.370 | 0.096 | 0.192 | 0.192 |
| 9 | Rackspace | Linux | 0:00:00 | 0.010 | 0.513 | 0.013 | 0.025 | 0.025 |
| 10 | EveryCity | SmartOS | 0:00:00 | 0.010 | 0.258 | 0.088 | 0.176 | 0.176 |
See full table
Bigstep had the most reliable hosting company site in October 2020. Both Bigstep and Hosting Plus responded to all of Netcraft's requests in October, but a faster average connection time gives Bigstep the edge. Bigstep offers "bare metal" cloud hosting to provide the flexibility of cloud hosting without the associated overhead and performance reductions of virtualization, and has now appeared in the top 10 for four consecutive months.
Second place goes to Hosting Plus. The Chile-based hosting provider offers domain registration and SSL certificates, with VPS and dedicated server options for hosting, and hosting plans designed specifically for WordPress and ecommerce sites. This is the second time that Hosting Plus has appeared in the top 10.
Choopa.com appears in third place, with a single failed request and the fastest average connection time on the table for October. Choopa.com offers cloud hosting, dedicated hosting and colocation in its own primary facility in Piscataway, New Jersey as well as smaller facilities in Los Angeles, Amsterdam, and Tokyo.
Linux remains the most popular choice of operating system, used by nine of the top 10. SmartOS also makes an appearance with EveryCity.
Netcraft measures and makes available the response times of around twenty leading hosting providers’ sites. The performance measurements are made at fifteen minute intervals from separate points around the internet, and averages are calculated over the immediately preceding 24 hour period.
From a customer’s point of view, the percentage of failed requests is more pertinent than outages on hosting companies’ own sites, as this gives a pointer to reliability of routing, and this is why we choose to rank our table by fewest failed requests, rather than shortest periods of outage. In the event the number of failed requests are equal then sites are ranked by average connection times.
Information on the measurement process and current measurements is available.
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