Where to start. I look back to the good ergonomic design and engineering of the classic IBM (pre-lenovo) thinkpads and despair. The whole crazy cult of thinness. Now we have a horrible small cramped keyboard jammed up near the screen and a vast touchpad thing with acres of wasted space on either side. The travel on the keys is so small you can hardly bear to type on it (I tried an M2 macbook pro recently, ugh). No RJ45 ethernet socket, you have to use a bloody dongle. Removal of as many usb sockets as possible, so you end up with 'extenders' trailing over the desk attached by bits of cable. Soldered on RAM chips. Glued together cases that can't be taken apart. Chips lifting off circuilt boards with heat, a la Louis Rossmann. Sockets soldered directly to motherboard instead of being on easily replacable small daughter cards, so that when the socket inevitably breaks, it's time to buy another machine. Crap ergonomics, thinness, lousy reliability, intended to break after a couple of years. The horrible membrane case/keyboard thing they gave you with the surface. I could go on...
All of which tells me these machines are not designed to be used for real work, instead they are designed to be disposable fashion accessories. After a couple of years, they are e-waste.
I guess it sells, though.