A while ago I mentioned here that when getting a usual SSD for a machine, I would prefer the HP S700 or the Verbatim Vi550.
Now I have to update this a bit. My HP S700 has died. It was still fully readable, but would not write anymore, and would report to smart an explicit FAILED status. (So at least this part is properly coded.)
Here is some data from the last regularly logged report:
And now comes the funny part. There is a label on the piece "3 years limited warranty".
So I tried to contact HP for RMA, and the Webpage said the S/N is wrong.
There is no way at all to contact HP without a valid S/N, and if the webpage decides that the S/N isn't valid, then it isn't valid.
I engaged some other connections, until I got a phone number of a representative of HP, and escalated. What came out of it: HP insists in giving no warranty at all on these devices. They just put a label on them, reading "3 years limited warranty". And I shoud ask my dealer for RMA.
I wasn't told the background, but I know a possible one: when you have some component produced in China, say some 5000 pcs, you don't want warranty, because sending the broken pieces back to China may cost more than what they are worth. So you agree with the manufacturer on a failure rate, and you get that as a discount on the price, And then you handle the warranty with your customers in your own responsibility.
It is someway strange that HP would do such, and it is even more strange that they state an explicit warranty on the label - because that would then normally be at the discretion of the dealer.
Okay, I sent the crap to the dealer three weeks ago (reichelt.de), and I haven't heard from them anymore.
So, be warned. Warranty is no longer warranty, and known brands are no longer something to rely on.
But then, that piece at least made it for about a year, under duty. Or 21% of the expected lifetime, or 41 TBW (~180 cycles).
I replaced with a reserve, and that one died just now - and is no longer detected. Rebuilding ports 2023Q1 plus the daily periodic was apparently too much.
Obviousely, the standby bootdisk now also had a bad sector and failed to fsck. That's a 12 year old WD-blue, and it does that occasionally. With these pieces one knows what to do: read with dd up to the error, write zero bytes onto the next sector, and fsck again. This time it had hit an inode table, so all american timezones were gone plus some tests plus the entire /usr/sbin. That's not a problem, because zpool lives in /sbin. Mount the pools, go /usr/src/usr.sbin; make install; reboot. Needs a reinstall on occasion, but I don't need american timezones neither tests.
Lesson learned: one should have more than one spare SSD on shelf, and one should run the new ones in the server so they die within country-law warranty, and then put those that survive (if any) in the desktop.
In any case, orderly practises of dealership are seriousely deteriorating - but that's not so very new: I once ordered some furniture parts from an online shop, What arrived was basically construction waste: cut pieces of cable and broken glass. I complained, sent it back, and what they sent in return was again broken glass and construction waste. I sent it back again and never got anything more from them neither my money back. Understandable, as they were more busy with their stock market listing...
As an online shop you can do that, it's a practical business model.
Now I have to update this a bit. My HP S700 has died. It was still fully readable, but would not write anymore, and would report to smart an explicit FAILED status. (So at least this part is properly coded.)
Here is some data from the last regularly logged report:
Code:
Device Model: HP SSD S700 250GB
Firmware Version: S0704A1
Local Time is: Tue Nov 1 05:30:27 2022 CET
SMART overall-health self-assessment test result: PASSED
ID# ATTRIBUTE_NAME FLAGS VALUE WORST THRESH FAIL RAW_VALUE
1 Raw_Read_Error_Rate POSR-K 100 100 050 - 0
5 Reallocated_Sector_Ct PO--CK 100 100 005 - 0
9 Power_On_Hours -O--CK 100 100 000 - 14312
12 Power_Cycle_Count -O--CK 100 100 000 - 687
171 Unknown_Attribute -O--CK 100 100 000 - 0
172 Unknown_Attribute -O--CK 100 100 000 - 0
173 Unknown_Attribute -O--CK 100 100 005 - 1068
174 Unknown_Attribute -O--CK 100 100 000 - 346
176 Erase_Fail_Count_Chip -O---K 100 100 000 - 100
183 Runtime_Bad_Block -O--CK 100 100 000 - 1
187 Reported_Uncorrect -O--CK 100 100 000 - 0
194 Temperature_Celsius -O---K 100 100 000 - 52
198 Offline_Uncorrectable ----CK 100 100 000 - 0
199 UDMA_CRC_Error_Count -O--CK 100 100 000 - 2
241 Total_LBAs_Written -O--CK 100 100 000 - 42189
242 Total_LBAs_Read -O--CK 100 100 000 - 21972
243 Unknown_Attribute -O--CK 100 100 000 - 46536
0x07 ===== = = === == Solid State Device Statistics (rev 1) ==
0x07 0x008 1 21 --- Percentage Used Endurance Indicator
And now comes the funny part. There is a label on the piece "3 years limited warranty".
So I tried to contact HP for RMA, and the Webpage said the S/N is wrong.
There is no way at all to contact HP without a valid S/N, and if the webpage decides that the S/N isn't valid, then it isn't valid.
I engaged some other connections, until I got a phone number of a representative of HP, and escalated. What came out of it: HP insists in giving no warranty at all on these devices. They just put a label on them, reading "3 years limited warranty". And I shoud ask my dealer for RMA.
I wasn't told the background, but I know a possible one: when you have some component produced in China, say some 5000 pcs, you don't want warranty, because sending the broken pieces back to China may cost more than what they are worth. So you agree with the manufacturer on a failure rate, and you get that as a discount on the price, And then you handle the warranty with your customers in your own responsibility.
It is someway strange that HP would do such, and it is even more strange that they state an explicit warranty on the label - because that would then normally be at the discretion of the dealer.
Okay, I sent the crap to the dealer three weeks ago (reichelt.de), and I haven't heard from them anymore.
So, be warned. Warranty is no longer warranty, and known brands are no longer something to rely on.
But then, that piece at least made it for about a year, under duty. Or 21% of the expected lifetime, or 41 TBW (~180 cycles).
I replaced with a reserve, and that one died just now - and is no longer detected. Rebuilding ports 2023Q1 plus the daily periodic was apparently too much.
Code:
Device Model: KINGSTON SA400S37240G
Firmware Version: S1Z40102
Local Time is: Mon Jan 2 00:17:06 2023 CET
ID# ATTRIBUTE_NAME FLAGS VALUE WORST THRESH FAIL RAW_VALUE
1 Raw_Read_Error_Rate -O--CK 100 100 000 - 100
9 Power_On_Hours -O--CK 100 100 000 - 19054
12 Power_Cycle_Count -O--CK 100 100 000 - 893
148 Unknown_Attribute ------ 100 100 000 - 0
149 Unknown_Attribute ------ 100 100 000 - 0
167 Write_Protect_Mode ------ 100 100 000 - 0
168 SATA_Phy_Error_Count -O--C- 100 100 000 - 1
169 Bad_Block_Rate ------ 100 100 000 - 0
170 Bad_Blk_Ct_Erl/Lat ------ 100 100 010 - 0/0
172 Erase_Fail_Count -O--CK 100 100 000 - 0
173 MaxAvgErase_Ct ------ 100 100 000 - 0
181 Program_Fail_Count -O--CK 100 100 000 - 0
182 Erase_Fail_Count ------ 100 100 000 - 0
187 Reported_Uncorrect -O--CK 100 100 000 - 0
192 Unsafe_Shutdown_Count -O--C- 100 100 000 - 372
194 Temperature_Celsius -O---K 043 064 000 - 43 (Min/Max 23/64)
196 Reallocated_Event_Count -O--CK 100 100 000 - 0
199 SATA_CRC_Error_Count -O--CK 100 100 000 - 0
218 CRC_Error_Count -O--CK 100 100 000 - 1
231 SSD_Life_Left ------ 071 071 000 - 71
233 Flash_Writes_GiB -O--CK 100 100 000 - 42094
241 Lifetime_Writes_GiB -O--CK 100 100 000 - 40799
242 Lifetime_Reads_GiB -O--CK 100 100 000 - 28977
244 Average_Erase_Count ------ 100 100 000 - 293
245 Max_Erase_Count ------ 100 100 000 - 339
246 Total_Erase_Count ------ 100 100 000 - 125826
Obviousely, the standby bootdisk now also had a bad sector and failed to fsck. That's a 12 year old WD-blue, and it does that occasionally. With these pieces one knows what to do: read with dd up to the error, write zero bytes onto the next sector, and fsck again. This time it had hit an inode table, so all american timezones were gone plus some tests plus the entire /usr/sbin. That's not a problem, because zpool lives in /sbin. Mount the pools, go /usr/src/usr.sbin; make install; reboot. Needs a reinstall on occasion, but I don't need american timezones neither tests.
Lesson learned: one should have more than one spare SSD on shelf, and one should run the new ones in the server so they die within country-law warranty, and then put those that survive (if any) in the desktop.
In any case, orderly practises of dealership are seriousely deteriorating - but that's not so very new: I once ordered some furniture parts from an online shop, What arrived was basically construction waste: cut pieces of cable and broken glass. I complained, sent it back, and what they sent in return was again broken glass and construction waste. I sent it back again and never got anything more from them neither my money back. Understandable, as they were more busy with their stock market listing...
As an online shop you can do that, it's a practical business model.