That does not sound like the Hub.org that I've been using to host my sites for the past few years. They're not perfect just like any other host, but I've posted plenty of tickets in their AMS and never had to wait long for a response, nor have the VPS' I set up taken long to get live. And I...
Plenty of quality $4-$10 plans if you are running an operation with minimal web traffic.
Can just start at $1 a month for FreeBSD VPS Hosting at hub.org and they will give you details on your resource usage so as your website grows your plan grows accordingly (so you avoid overages and aren't...
It is alive and well. Not for everyone certainly, and will probably never be a mainstream factor. But it has it's own niche and a lot of people / businesses count on it.
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